Direct lines

Where do I contact Luckydreams Casino?

Reach Luckydreams Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, in English and three other languages.

Start a chat Licensed and verified since 2017

Paid out today

179,617 A$

4,912 Playing now

Licensed & RegulatedAnjouan Offshore Finance Authority license ALSI-654121, audited by GLI and iTech Labs

Fast WithdrawalsAverage payout time of 8 minutes, A$51M processed weekly with a A$70,000 withdrawal limit

Bank-Grade Security256-bit SSL encryption protecting every transaction and personal data point

Pick a channel

Choose the channel that suits your question

You will know which channel answers fastest and what a reply takes.

Stuck mid-withdrawal

Live chat suits urgent account and payment questions, and a support agent typically replies within five minutes; open it from any page on the site and stay signed in while you wait.

Open chat

Written support by e-mail

Send paperwork and detailed descriptions to [email protected] and a reply typically lands in eight hours; ideal for document questions and anything needing screenshots or attachments.

Write e-mail

Call for an instant answer

Ring +61 2 7638 1365 (AEST) when you need a decision in the moment; someone typically picks up within one minute, so keep your login e-mail and any payment reference nearby.

Call now

Luckydreams Casino Australia

Call Australian support on a number you recognise

You will have the local number, the line's time zone and the watchdog that supervises this casino.

How to reach us

Australian phone+61 2 7638 1365

Time zoneAEST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

SupervisorAnjouan Offshore Finance Authority, ALSI-654121

Where to get help

Gambling helpGambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register

Have these details and get a faster answer

Gather these five details so the first reply can resolve the matter.

Registered e-mail address and account number
Screenshot of the failed payment or bet
Reference number from any earlier message
Photo ID and proof of address files
Dates, times and amounts in Australian dollars

Straight to the right desk

Which e-mail reaches the right department?

Luckydreams Casino keeps one inbox per job, so your message lands with the team that can settle it.

Your account

General support[email protected]

Document verification (KYC)[email protected]

Money matters

Deposits and withdrawals[email protected]

Other requests

Complaints[email protected]

Personal data and privacy requests[email protected]

Business and partnerships[email protected]

Checking who runs the site

Who operates Luckydreams Casino?

Read this when you want to know which company runs the games and holds your money.

Company

Legal nameLuckydreams Casino LLC

Company number902057 (Anjouan)

Registered addressBandar Salaam, Mutsamudu

License

RegulatorAnjouan Offshore Finance Authority

License numberALSI-654121

Written contact

Support e-mail[email protected]

Luckydreams Casino complaints

Escalation from support to regulator

Finish it knowing who to write to, what reference to quote and where the trail ends.

Written complaint on file

Write to [email protected] with your account e-mail, the dates and what you want put right. Luckydreams Casino logs it and confirms receipt in writing.

Where is my reference number?

Expect a reference number with the first reply, then a considered answer within a few business days. Quote that reference every time you follow up.

A second look at your case

Ask the agent to pass the file to a manager for a second look. A senior reviewer rechecks the payments and bonus records before replying again.

When support stops short

Take an unresolved case to the Anjouan Offshore Finance Authority, licence ALSI-654121, and quote your Luckydreams Casino reference. That is the final step when no answer satisfies you.

Worried about your betting and not sure who to ring?

Independent organisations help with gambling problems in Australia, separate from any casino. Gambling Help Online, Lifeline Australia and BetStop National Self-Exclusion Register each offer a different kind of assistance, all free and confidential.

Gambling Help Online. Counsellors and online chat give free, confidential support to anyone worried about their betting or a family member's.

Lifeline Australia. Trained crisis supporters answer around the clock when gambling stress turns into something heavier than you can carry alone.

BetStop National Self-Exclusion Register. One registration blocks you from licensed betting and gambling services across the country for a period you choose.

Seven timing facts

You want to know what wait to expect

Round-the-clock staffing is why these times hold on a Sunday night in Sydney as on a Tuesday.

Live chat

Live chat hours24 hours a day, 7 days a week

Live chat first reply5 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+61 2 7638 1365

Phone waiting time1 minute

Luckydreams Casino answers

Your question is probably answered below

Clears up licence doubt, data worries and what happens when you want out.

accountCan I see which regulator licenses this casino?+

Check the licence behind us before you deposit a cent. Luckydreams Casino LLC holds licence ALSI-654121, issued by the Anjouan Offshore Finance Authority. The company is registered as 902057 (Anjouan) at Bandar Salaam, Mutsamudu.

accountDo I need to complain to the regulator straight away?+

Escalate it calmly and in writing. Reply to the agent or write to [email protected], and the matter gets reviewed above the first responder. If the outcome still leaves you unhappy, you can take it to the Anjouan Offshore Finance Authority, our regulator.

accountWhat happens when I ask for a copy of my personal data?+

Write to [email protected] with your request and the account email. Expect a reply once the team has confirmed who is asking and checked what is held. Deletion is honoured except for records we must keep under anti-money-laundering rules.

accountWhat if I want to close my account for good?+

Ask live chat or email [email protected] to shut it down, and the account is closed rather than suspended. Any balance is settled to your verified payment method first. If you are stepping away from gambling, ask for self-exclusion in the same message.

accountWhat happens when I write in a language other than English?+

Speak to us in English, German, Finnish or Norwegian, whichever feels natural. An agent replies in the language you open the conversation in, on chat or by email. Phone lines run in English around the clock for Australian players.

accountWhat if I cannot log in and need help now?+

Give the agent your full name, date of birth and registered email address, and nothing more. Support verifies you against the account record without asking for a password. Never share a password, and treat any request for one as a red flag.